Privacy Policy

Azania Bank Plc Personal Data Privacy

Policy

Last Updated: [20-11-2025]

Welcome to Azania Bank Plc’s privacy policy, this policy explains how we collect, use and maintain, the personally identifiable information (PII) you provide when you visit or use any of our Azania Bank Plc’s digital technology platforms. We are committed to ensuring the utmost privacy and security of your information. Please take a moment to read our privacy policy to understand how we collect, use, and safeguard your personal and financial data.

1. Information We Collect:
   1. Personal Information: We collect necessary personal information during the registration process, such as your name, address, contact details, and identification information.
   2. Financial Information: To provide banking services, we may collect, and process financial information related to your transactions and accounts.
   3. Device Information: We may collect information about the devices you use to access our platform, including IP addresses, device identifiers, and browsing history.
2. While Using the Application:
   When you use our app, we might ask for your permission to collect certain information to make the application work better for you. This includes: 
   1. Location Information
   2. Contacts from Your Phone Book
   3. Access your camera and photos.We use this information to give you innovative features and enhance your experience with our application. Depending on what works best, the data might be stored on our servers or your device. You can enable or disable access to this information anytime through your device settings.
3. How We Use Your Information:
   1. Service Provision: Your information is used to provide and enhance our digital banking services, including Mobile banking, agency banking, internet banking, and WhatsApp banking.
   2. Security: We use security measures that aim to protect your data against unauthorized access and changes. However, we cannot guarantee absolute security of your data over the internet channel
   3. Communication: We may use your contact information to send important updates, alerts, and promotional messages related to our banking services.
   4. We may pass your personal information to other Azania Bank Plc partners, affiliates, or any agent or third-party service provider unless prohibited by laws and regulations. We will not disclose your personal information to any external organization unless we have your consent, it is required by laws and regulations, or have previously informed you.
4. Data retention:
   We retain your data for the duration necessary based on the purposes outlined in this Privacy Policy. We may retain your data for an extended period when legal compliance or dispute resolution is required. Usage data is kept for internal analysis, typically not for extensive durations, unless for security enhancements or in compliance with legal retention mandates.
5. Privacy Do’s and Don’ts:
   1. Do’s:
      1. Keep your login credentials confidential.
      2. Regularly update your contact information to receive important notifications.
      3. Report any suspicious activity or unauthorized access immediately.
   2. Don’ts:
      1. Share your login credentials with anyone.
      2. Respond to unsolicited requests for personal or financial information.
      3. Use public computers or unsecured networks for banking transactions.
6. Data Security:
   1. We apply industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
   2. Regular security audits are conducted to ensure the ongoing effectiveness of our security controls.
7. Legal requirements:
   1. In specific situations, the Company might need to disclose Your Data as mandated by law or in response to legitimate requests from public authorities, such as a court or government agency.
   2. The Company may disclose Your Data in good faith in the belief that such action is necessary to:
      1. Comply with a legal obligation.
      2. Protect and defend the rights or property of the Company.
      3. Prevent or investigate possible wrongdoing in connection with the Service.
      4. Protect the personal safety of Users of the Service or the public.
      5. Protect against legal liability.
8. Third-Party Disclosure:
   1. Your information is not shared with third parties for marketing purposes without your consent.
   2. We may share data with trusted partners for the sole purpose of providing and improving our banking services.
9. Updates to Privacy Policy:
   1. Our privacy policy may be updated periodically. Check the date at the top for the latest version.
   2. We will notify you of any material changes by posting the new Privacy Policy on this page or other communication channels.

Contact Information:

Azania Bank Plc 3rd Floor Mawasiliano Tower, 20 Sam Nujoma Road, P.O Box 32089, Dar es Salaam.

For any privacy-related concerns or queries, please get in touch with our customer service Officer at customercare@azaniabank.co.tz

By accessing our website or using any of our Digital Banking platforms, you agree to the terms outlined in this privacy policy. Thank you for choosing Azania Bank Plc for your banking needs!